FAQs

Answering all those pesky questions you know you have in the back of your mind. If we haven't covered your question below pop us a message, we are always happy to answer any questions and queries. 

What are our order processing timeframes?

We like to overestimate when it comes to our processing times, therefore our processing times are 7 - 10 business days. This can potentially change due to business or personal circumstances. We strive to have our most up to date processing times on our website banner. If you need a rush order just pop us a message and we can let you know if we can meet your requirements. 

Can I pickup my order?

You CERTAINLY can. We are located in Grose Vale, 2753. Due to the current circumstances regarding COVID, we offer contactless collection.
Simply choose pick up when checking out. You will then receive an email when your order is ready to be collected. 

Why is my wooden plaque different to my friend/sisters who purchased from you too?

All of our products are handmade in our home studio, each and every piece is unique and no two pieces are identical. Due to the natural materials of our wooden products variances can occur in the wood grain, this is perfectly normal and adds to the character of your product. 

Why is my mirror not shiny/reflective/mirror like?

Our mirror acrylics are shipped with a plastic protective layer on them, this helps to protect them during transit. Simply peel at the corner of the acrylic using your fingernail CAREFULLY to lift off the plastic layer on the FRONT of the mirror. The back of the mirror acrylic will either be dark grey or white, this is not a coating and is the reason your mirror acrylic reflects and shines like it does. So sparkly and lux, also so hard to photograph!

How do I hang my item?

Unless you choose holes & hanging cord option with your purchase wall mounting supplies are not included. We recommend 3M command strips to hang your items, we personally use these. However every individuals needs will differ, please be sure to check this product is right for you before purchasing the 3M strips. 
Please ensure your item is correctly affixed to the wall as if it falls your item will likely be damaged due to their fragile design. Ensure you follow SIDS guidelines and not hang anything above kids beds and cots. If photos are shown with items over cots note this is for photo purposes only. 

Shipping

We offer FREE standard shipping with orders placed over $150, unfortunately Everlasting Products are excluded from this offer. We use Australia Post to ship majority of our orders, however it is at our discretion what courier service we use. Small products that fit the requirements for letter post will be shipped using the tracked letter shipping method. All of our parcels are shipped with tracking whether it be letter post, or parcel post.

Returns  

Due to the nature of our personalised products returns are not accepted. 

If however we have made an error or your item has arrived damaged in transit please get it touch immediately so we can resolve this for you.